Our customers can leverage world class 24x7x365 Service Desk support offerings resulting in higher dependability and business growth. With our delivery structure, we ensure total proactive approach towards issues and prevent recurring issues. We have helped many clients in automating their day to day service request. With our delivery center in India, our clients get instant cost saving with extended service levels.
Our Service Desk can work completely in the background and under your MSP brand. We can provide various levels of white label and systems integrations. We can get trained and provide tech support for your proprietary product such as a software application, hardware device, etc. No situation is the same, so our flexibility on this piece is of utmost importance to ensure a successful partnership.
Following are the variety of help desk support we can cater to, and can also customize the service per your need. Please contact us for more information.
- NOC/Service Desk for MSPs
- Triage, Tier 1 - 3 Support
- Escalations
- White Label Support
- Proprietary Technology Support
Technologies & Tools Supported:
Technologies & Tools Supported:
- Windows PC/Server
- Mac/Linux
- Cisco/Sonicwall
- Office 365
- VMware
- Kaseya
- ConnectWise/Labtech
- N-Able
- Autotask
- Service Now
- ITIL Framework
- HDI Certified
- PMI