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Windows System Administrator

  • Remote South Africa/Latin America/Philippines
  • 2-5 years
  • Rotational Shifts

Job Summary:

We are seeking a highly motivated and experienced Windows System Administrator to join our IT team. The ideal candidate will be responsible for the installation, configuration, maintenance, and security of our Windows-based infrastructure. This role requires a strong understanding of Windows Server operating systems, Active Directory, networking, and security best practices. The Windows System Administrator will play a crucial role in ensuring the reliability, security, and efficiency of our IT systems.  

Job Role and Responsibilities:

  • System Installation and Configuration: Install, configure, and maintain Windows Server operating systems. Deploy and manage server hardware and virtual machines. Install and configure software applications and updates.
  • System Maintenance and Performance Monitoring: Monitor system performance and identify potential issues. Perform regular system updates and security patching. Troubleshoot hardware and software problems. Maintain system documentation and logs.
  • Security Administration: Implement and enforce security policies and procedures. Manage user accounts and access permissions in Active Directory. Conduct security audits and vulnerability assessments. Respond to security incidents and breaches. Manage firewalls, antivirus, and other security tools.
  • Network Administration: Manage network services such as DNS and DHCP. Troubleshoot network connectivity issues. Configure and maintain network devices.
  • Data Backup and Recovery: Implement and manage data backup and recovery procedures. Ensure data integrity and availability. Develop and test disaster recovery plans.
  • User Support: Provide technical support to end-users. Resolve hardware, software, and network-related issues. Create and maintain user accounts and profiles.
  • Automation: Automate routine tasks using PowerShell scripting. Develop and maintain scripts for system administration.

Required Certifications and Experience:

  • Minimum of 7-10 years of experience in Windows system administration.
  • Proven experience managing Windows Server environments.
  • Experience with Active Directory, networking, and security.
  • Proficient in Windows Server operating systems (e.g., Windows Server 2016, 2019, 2022).
  • Strong understanding of Active Directory, DNS, DHCP, and Group Policy.
  • Solid networking skills (TCP/IP, routing, switching).
  • Proficiency in PowerShell scripting for automation.
  • Knowledge of security best practices and tools (firewalls, antivirus).
  • Experience with virtualization technologies (VMware, Hyper-V).
  • Experience with backup and recovery solutions.
  • Excellent problem-solving and troubleshooting skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.  
  • Strong attention to detail and organizational skills.
  • Ability to prioritize tasks and meet deadlines.  

Vulnerability Engineer

  • Remote South Africa/Latin America/Philippines
  • 2-5 years
  • Rotational Shifts

Job Summary:

The Vulnerability Engineer is responsible for proactively identifying, analyzing, and mitigating security vulnerabilities within the organization’s systems, networks, and applications. This role involves conducting vulnerability assessments, penetration testing, and working closely with IT and development teams to implement remediation strategies. The Vulnerability Engineer plays a critical role in maintaining a strong security posture and protecting sensitive data.

Job Role and Responsibilities:

  • L2/L3 as part of Moksh Tech’s leading MSP & Software Development services.
  • In Information Technology (patching, server configurations, PowerShell/Command prompt, Azure)
  • In Cybersecurity (Current certifications and pursuing certifications, Past job experience)
  • In Networking
  • Working with clients/managed service provider.
  • Vulnerability management experience (Collaboration, tool, GPO, patching/updates)
  • With tools Covelo, Knowbe4, Logic Monitor, ConnectWise Automate, Umbrella, SIEM tool

Required Skills and Experience:

  • L2/L3 as part of Moksh Tech’s leading MSP & Software Development services.
  • In Information Technology (patching, server configurations, PowerShell/Command prompt, Azure)
  • In Cybersecurity (Current certifications and pursuing certifications, Past job experience)
  • In Networking
  • Working with clients/managed service provider.
  • Vulnerability management experience (Collaboration, tool, GPO, patching/updates)
  • With tools Covelo, Knowbe4, Logic Monitor, ConnectWise Automate, Umbrella, SIEM tool

IT Field Engineer

  • Washington DC
  • Permanent, Onsite
  • 2-5 years
  • Rotational Shifts

Job Summary:

We are seeking a highly motivated and experienced IT Field Engineer to join our dynamic IT team. The ideal candidate will possess a strong background in managing and maintaining complex IT environments, including Active Directory, Exchange/Office 365, Azure, and virtualization platforms. This role will be responsible for ensuring the stability, security, and efficiency of our IT infrastructure, providing expert-level support, and contributing to ongoing cloud migration and optimization projects.

Job Role and Responsibilities:

  • Proven ability to manage server roles & features, regular support operations, end-users support
  • Active Directory Management: Administer and maintain Active Directory, including group policy management, PowerShell scripting, and domain trust relationships. Troubleshoot and resolve Active Directory-related issues.
  • Server Administration: Manage and maintain Windows Server environments (2022, 2019, 2016), including server roles and features, regular support operations, and end-user support. Perform server patching and updates.
  • Microsoft 365 and Exchange Management: Administer and maintain Exchange and Office 365 environments. Perform Office 365 and Azure migrations.
  • Cloud Infrastructure (Azure): Manage and maintain Azure cloud environments, including Azure VMs, Azure AD/Entra AD, and AD Sync. Implement and manage Azure-based solutions. Manage cloud-based firewalls.
  • Virtualization (VMware/Hyper-V): Manage and maintain virtualized environments using VMware and/or Hyper-V.
  • Remote Access and Security: Manage and administer remote access solutions, including Microsoft RDS. Manage and administer firewalls. Implement and manage MDM and Intune solutions.
  • Backup and Disaster Recovery: Implement and manage backup and disaster recovery solutions, such as Veeam.
  • Networking and Connectivity: Troubleshoot ISP-related issues and coordinate with vendors. Maintain and manage network infrastructure.
  • Vendor Management and Licensing: Work with vendors and manage Microsoft licensing. Manage and coordinate with ISP vendors.
  • Managed Services and Multi-Tenant Support: Provide comprehensive knowledge of managed services and multi-tenant support environments.
  • Documentation and Communication: Maintain accurate documentation of IT systems and procedures. Provide clear and concise written and verbal communication. Provide reporting to management.

Required Certifications and Experience:

  • Proven experience supporting Active Directory, including group policy, PowerShell scripting, and domain trust.
  • Extensive experience managing Windows Server environments.
  • Strong knowledge of Exchange and Office 365 administration.
  • Experience with Office 365 and Azure migrations.
  • Hands-on experience with virtualization platforms (VMware, Hyper-V).
  • Proven experience managing Azure cloud environments.
  • Experience managing remote access solutions (Microsoft RDS).
  • Experience with firewalls.
  • Experience with patching.
  • Experience with Intune and MDM.
  • Experience with backup solutions (Veeam).
  • Experience with Azure AD/Entra AD, AD Sync, and Azure VMs.
  • Experience working with vendors and managing Microsoft licensing.
  • Excellent troubleshooting skills for ISP-related issues.
  • Comprehensive knowledge of managed services and multi-tenant support.
  • Excellent written and verbal communication skills.

Service Desk

  • Remote Latin America/Philippines
  • 2-5 years
  • Rotational Shifts

Job Summary:

We are seeking a highly skilled and motivated Service Desk Engineer to join our dynamic IT team. The ideal candidate will provide comprehensive technical support to our end-users and manage critical infrastructure components. This role requires a strong understanding of Microsoft technologies, cloud platforms, virtualization, and network administration. You will be responsible for resolving technical issues, implementing solutions, and ensuring the smooth operation of our IT environment.

Job Role and Responsibilities:

  • End-User Support: Provide timely and effective technical support to end-users via phone, email, and ticketing system. Troubleshoot and resolve hardware and software issues, including operating systems, applications, and peripherals. Manage and maintain user accounts and permissions within Active Directory and Azure AD.
  • Active Directory and Server Administration: Administer and maintain Active Directory, including group policy, PowerShell scripting, and domain trusts. Manage server roles and features (Windows Server 2016/2019/2022).Perform regular server maintenance, patching, and security updates.
  • Cloud and Virtualization: Manage and support Microsoft Exchange and Office 365 environments. Execute Office 365 and Azure environment migrations. Administer and maintain virtualized environments using VMware and Hyper-V. Manage and optimize Azure cloud services and Azure VMs. Administer Entra AD, and AD Sync.
  • Network and Security: Configure and manage firewalls. Administer remote access solutions, including Microsoft RDS. Troubleshoot ISP-related issues and coordinate with vendors. Implement and manage MDM and Intune solutions.
  • Backup and Recovery: Manage and administer backup solutions.
  • Managed Services and Vendor Management: Work within a managed services and multi-tenant support environment. Coordinate with vendors and manage Microsoft licensing. Introductory support role for vendor relations.
  • Documentation and Reporting: Maintain accurate documentation of IT systems, procedures, and troubleshooting steps. Generate reports on service desk performance and system health.

Required Certifications and Experience:

  • Minimum of 5-7 years of experience in a service desk or IT support role.
  • Extensive experience supporting Active Directory, including group policy, PowerShell scripting, and domain trusts.
  • Proven experience managing server roles and features (Windows Server 2016/2019/2022).
  • Proficiency in managing Exchange and Office 365 environments.
  • Experience with Office 365 and Azure environment migrations.
  • Hands-on experience with virtualization technologies (VMware, Hyper-V).
  • Strong knowledge of Azure cloud platform.
  • Experience managing remote access solutions (Microsoft RDS).
  • Firewall administration experience.
  • Patch management experience.
  • Experience with Intune and MDM.
  • Experience with Backup solutions like Veeam.
  • Experience with Azure or Entra AD, AD Sync and Azure VM.
  • Experience working with vendors and managing Microsoft licensing.
  • Proven ability to troubleshoot ISP-related issues.
  • Comprehensive knowledge of managed services and multi-tenant support environments.
  • Excellent written and verbal communication skills.
  • Strong problem-solving and analytical skills.
  • Ability to work independently and as part of a team.  

Web Administrator

  • Permanent, Full-time Work from Home
  • 2-5 years
  • Rotational Shifts

Job Scope:

The Web Administrator is responsible for the overall maintenance, security, and performance of the organization’s websites. This role involves managing web servers, implementing security protocols, performing website updates, troubleshooting technical issues, and optimizing website performance. The ideal candidate will possess strong technical skills, a keen eye for detail, and the ability to work effectively in a fast-paced environment.

Job Role and Responsibilities:

A Website Administrator, also known as a Webmaster or Site Administrator, is responsible for maintaining, configuring, and ensuring the optimal performance of a website. Here are some key responsibilities and skills typically associated with this role:

  • Website Maintenance: Regularly update and maintain the website to ensure it is functioning properly and efficiently.
  • Content Management: Update product information, content, and artwork on the website.
  • Technical Support: Troubleshoot and resolve any technical issues that arise.
  • Security: Implement and monitor security measures to protect the website from cyber threats.
  • Performance Monitoring: Monitor website traffic and performance to ensure a smooth user experience.
  • User Experience: Ensure the website is user-friendly and accessible to a wide audience, including individuals with disabilities.
  • Testing and Deployment: Test and deploy new features and updates, and contribute to user acceptance testing of new requirements and improvements.
  • Virtual Machines: Manage and maintain virtual machines (VMs) for hosting and development environments. This includes setting up, configuring, and troubleshooting VMs.
  • Mail Protocols: Configure and manage email services using SMTP, POP3, and IMAP protocols. Ensure reliable email delivery and retrieval.
  • cPanel Management: Use cPanel to manage website hosting, including setting up email accounts, managing databases, and configuring DNS settings.

Required Certifications and Experience:

  • Technical Knowledge: Proficiency in web development languages such as HTML, CSS, JavaScript, and familiarity with content management systems (CMS).
  • Problem-Solving: Strong analytical and troubleshooting skills to resolve technical issues.
  • Communication: Excellent communication skills to collaborate with other team members and stakeholders.
  • Attention to Detail: Meticulous attention to detail to ensure the website is accurate and up-to-date.
  • Security Awareness: Knowledge of cybersecurity best practices to protect the website from threats.
  • Virtualization: Experience with virtualization technologies and managing virtual machines.
  • Email Protocols: Understanding of SMTP, POP3, and IMAP protocols for email configuration and management
  • CPanel: Proficiency in using cPanel for website and server management.
  • Bachelor’s Degree: Typically, a bachelor’s degree in computer science, information technology, or a related field is required.
  • Certifications: Certifications in web development, information technology, or cybersecurity can be beneficial.

Content Writer

  • Permanent, Full-time Work from Home
  • 2-5 years
  • Rotational Shifts

Job Summary:

We are looking for a creative and detail-oriented Content Writer to join our team at Moksh Tech. The ideal candidate will be responsible for developing engaging, clear, and compelling content across various platforms, including websites, blogs, email campaigns, and marketing materials. In addition to strong writing and editing skills, the candidate should have a good understanding of technical writing to help create product descriptions, technical documents, and other content that requires simplified technical explanations.

Job Role and Responsibilities:

  1. Write clear, engaging, and accurate content for websites, blogs, newsletters, and other marketing materials.
  2. Develop technical content such as product documentation, service descriptions, FAQs, and how-to guides.
  3. Research industry-related topics and create content that aligns with brand voice and objectives.
  4. Collaborate with marketing and technical teams to understand content requirements.
  5. Edit and proofread content to ensure grammatical accuracy and clarity.
  6. Optimize content for SEO and digital platforms.

Required Skills and Experience:

  • Proven experience as a Content Writer, Copywriter, or similar role.
  • Strong command of English with excellent writing and editing skills.
  • Basic knowledge of technical writing principles.
  • Ability to research and simplify complex information.
  • Familiarity with SEO best practices is a plus.
  • Attention to detail and ability to meet deadlines.

L2 Security and Vulnerability Remediation Engineer

  • Remote | South Africa, India, El Salvador, Colombia, Jamaica, Chile, Philippines
  • 8-10 years
  • Flexible - Open to Night, Weekend, Day, and Business Hours (24x7 Operations)
  • Full Time | Permanent | Work from Home

Job Summary:

The Vulnerability Remediation Engineer is responsible for proactively identifying, analyzing, and resolving security vulnerabilities across systems, networks, and applications. The ideal candidate will bring 8–10 years of hands-on experience, a solid understanding of patch and configuration management, and proven exposure to working with managed service providers (MSPs), particularly in the US or UK. This role is remote and requires flexibility to support global clients in a 24×7 operational environment.

Key Responsibilities:

  • L2/L3 as part of Moksh Tech’s leading MSP & Software Development services.
  • In Information Technology (patching, server configurations, PowerShell/Command prompt, Azure) (Required)
  • In Cybersecurity (Current certifications and pursuing certifications, Past job experience) (required)
  • In Networking (Preferred)
  • Working with clients/managed service provider.
  • Vulnerability management experience (Collaboration, tool, GPO, patching/updates) (required)
  • With tools Covelo, Knowbe4, Logic Monitor, Connectwise Automate, Umbrella, SIEM tool (required)

Required Technical Experience:

  •  Years of experience in a System Admin with Security tools
  • Certification is a must.
  • With Microsoft licensing and working with vendors in a support role.
  • Troubleshooting skills and experience in resolving complex technical issues.

Preferred Attributes:

  • To manage multiple projects simultaneously with great attention to detail.
  • Organizational skills and a team-player mind-set.
  • Thinking skills and the ability to provide empathetic customer support.
  • and courteous demeanour with a service-oriented approach.
  • To constructive criticism and learning from experience.
  • To work in any shift, including night shifts (not applicable for USA-based candidates).

Additional Requirements

  • Is a full-time, permanent, and remote position.
  • Must have a reliable power backup.
  • Possess a well-maintained Laptop/Desktop with a minimum of 100 MBPS broadband internet connection

Sr Security & Vulnerability Engineer

  • Remote | South Africa, India, El Salvador, Colombia, Jamaica, Chile, Philippines
  • 8-10 years
  • Flexible - Open to Night, Weekend, Day, and Business Hours (24x7 Operations)
  • Full Time | Permanent | Work from Home

Job Summary:

The Sr Security & Vulnerability Engineer is responsible for proactively identifying, analyzing, and resolving security vulnerabilities across systems, networks, and applications. The ideal candidate will bring 8–10 years of hands-on experience, a solid understanding of patch and configuration management, and proven exposure to working with managed service providers (MSPs), particularly in the US or UK. This role is remote and requires flexibility to support global clients in a 24×7 operational environment.

 

Key Responsibilities:

  • L2/L3 as part of Moksh Tech’s leading MSP & Software Development services.
  • In Information Technology (patching, server configurations, PowerShell/Command prompt, Azure) (Required)
  • In Cybersecurity (Current certifications and pursuing certifications, Past job experience) (required)
  • In Networking (Preferred)
  • Working with clients/managed service provider.
  • Vulnerability management experience (Collaboration, tool, GPO, patching/updates) (required)
  • With tools Covelo, Knowbe4, Logic Monitor, Connectwise Automate, Umbrella, SIEM tool (required)

Required Technical Experience:

  • Years of experience in a System Admin with Security tools
  • Certification is a must.
  • With Microsoft licensing and working with vendors in a support role.
  • Troubleshooting skills and experience in resolving complex technical issues

Preferred Attributes:

  • To manage multiple projects simultaneously with great attention to detail.
  • Organizational skills and a team-player mind-set.
  • Thinking skills and the ability to provide empathetic customer support.
  • and courteous demeanour with a service-oriented approach.
  • To constructive criticism and learning from experience.
  • To work in any shift, including night shifts (not applicable for USA-based candidates).

Additional Requirements

  • Is a full-time, permanent, and remote position.
  • Must have a reliable power backup.
  • Possess a well-maintained Laptop/Desktop with a minimum of 100 MBPS broadband internet connection

MSP Tools & Automation Engineer

  • Remote | South Africa, India, El Salvador, Colombia, Jamaica, Chile, Philippines
  • 8-10 years
  • Flexible - Open to Night, Weekend, Day, and Business Hours (24x7 Operations)
  • Full Time | Permanent | Work from Home

Job Summary:

The Sr Security & Vulnerability Engineer is responsible for proactively identifying, analyzing, and resolving security vulnerabilities across systems, networks, and applications. The ideal candidate will bring 8–10 years of hands-on experience, a solid understanding of patch and configuration management, and proven exposure to working with managed service providers (MSPs), particularly in the US or UK. This role is remote and requires flexibility to support global clients in a 24×7 operational environment.

Key Responsibilities:

  • Administer and support core MSP systems such as Autotask (PSA), NinjaOne and Kaseya VSA (RMM), Auvik, Sophos, Meraki (network), Acronis and Datto (backup), and ITGlue (knowledge management).
  • Integrate disparate MSP tools to ensure accurate, real-time data flow between platforms including PSA, RMM, billing, documentation, and alerting systems.
  • Design, develop, and maintain PowerShell and Python scripts to automate routine tasks, improve efficiency, and enhance system reporting.
  • Collaborate with NOC, Service Desk, and Engineering teams to align tool configurations with operational needs and service workflows.
  • Continuously evaluate and optimize existing toolsets and automation workflows for performance, security, and scalability.
  • Lead the deployment of new tool features, version upgrades, and platform migrations.
  • Build and maintain dashboards and reporting solutions that aggregate and visualize operational KPIs.
  • Support end users with tool onboarding, documentation, training, and troubleshooting.
  • Maintain detailed documentation on configurations, processes, and automation logic.
  • Research and propose emerging tools and innovations to improve operational outcomes and client satisfaction.

Required Technical Experience:

  • 3+ years of experience in an MSP or IT services environment.
  • Proficient in scripting and automation using PowerShell and Python (Bash scripting a plus).
  • Strong working knowledge of PSA (Autotask preferred), RMM platforms (NinjaOne, Kaseya), and IT documentation tools (ITGlue).
  • Experience with network management and backup portals (Auvik, Sophos Central, Meraki, Acronis, Datto).
  • Familiarity with API integrations, system workflows, and IT infrastructure monitoring.
  • Ability to create and maintain business intelligence dashboards and custom reports.
  • Excellent problem-solving skills and a process-oriented mindset.
  • Strong verbal and written communication; ability to explain technical subjects to non-technical audiences.
  • Bachelor’s or Associate degree in IT, Computer Science, or related field — or equivalent experience.

Preferred Attributes:

  • Vendor certifications (e.g., Autotask, Kaseya, Auvik, ITGlue) are a plus.
  • Exposure to automation platforms like Rewst or similar.
  • Experience with cybersecurity practices within MSP operations.

Additional Requirements

  • Is a full-time, permanent, and remote position.
  • Must have a reliable power backup.
  • Possess a well-maintained Laptop/Desktop with a minimum of 100 MBPS broadband internet connection

Datto RMM & Network Monitoring

  • Remote (Globally)
  • 8-10 years
  • Flexible - Open to Night, Weekend, Day, and Business Hours (24x7 Operations)
  • Full Time | Permanent | Work from Home

Job Summary:

We are seeking a detail-oriented and proactive IT Systems Engineer with hands-on experience in managing Datto RMM and Auvik platforms. This role is critical to maintaining the health, performance, and security of client environments through proactive monitoring, automation, and incident response. The ideal candidate will be passionate about automation, network visibility, and delivering exceptional service to both internal teams and external clients.

Key Responsibilities:

  • Datto RMM Administration
  • Develop, deploy, and maintain RMM policies, scripts, and automation routines.
  • Monitor alerts and ensure timely resolution or escalation of incidents.
  • Maintain endpoint compliance and patching standards across client environments.
  • Build and maintain automation workflows using PowerShell and other scripting tools.
  • Auvik Network Monitoring.
  • Configure and manage Auvik for real-time network visibility and alerting.
  • Integrate Auvik alerts with Autotask for seamless ticket generation and resolution tracking.
  • Analyze network performance data to identify trends and recommend improvements.
  • Document all automation processes and maintain up-to-date runbooks.
  • Respond to alerts and incidents, performing root cause analysis and resolution.
  • Provide Tier 2/3 support for escalated issues related to RMM or network monitoring.
  • Collaborate with service desk and project teams to identify automation opportunities.
  • Support & Collaboration

Required Technical Experience:

  • 3+ years of experience in IT systems administration or MSP environments.
  • Proficiency with Datto RMM and Auvik platforms.
  • Strong scripting skills (PowerShell preferred).
  • Familiarity with Autotask, IT Glue, and other MSP tools.
  • Solid understanding of network protocols, topology, and troubleshooting.
  • Excellent documentation and communication skills.

Preferred Attributes:

  • Certifications such as CompTIA Network+, Microsoft 365, Auvik certified, or ITIL Foundations.
  • Experience supporting multi-tenant environments and SLA-driven operations.

Additional Requirements

  • Is a full-time, permanent, and remote position.
  • Must have a reliable power backup.
  • Possess a well-maintained Laptop/Desktop with a minimum of 100 MBPS broadband internet connection

Junior US Accountant

  • Remote | Ahmedabad
  • 8-10 years
  • Flexible - 6 days, Monday to Saturday, Sunday Weekly off, Rotational Shifts, Majorly Night shift
  • Full Time | Permanent | Work from Home

Job Summary:

As a Junior US Accountant, you will be responsible for assisting with various accounting tasks, including financial reporting,  tax preparation, and account reconciliation. You will work closely with our senior accounting staff to ensure accurate and timely financial reporting for our clients.

Key Responsibilities:

  • Assist with the preparation of financial statements and reports, including balance sheets, income statements,
    and cash flow statements.
  • Perform account reconciliations and maintain accurate financial records.
  • Assist with tax preparation, including federal, state, and local tax returns.
  • Collaborate with the accounting team to improve financial processes and procedures.
  • Ensure compliance with Generally Accepted Accounting Principles (GAAP) and relevant accounting standards.
  • Support the senior accounting staff with ad hoc projects and tasks as needed.

Required Technical Experience:

  • Strong understanding of US accounting principles and GAAP.
  • Excellent analytical and problem-solving skills.
  • High attention to detail and accuracy.
  • Strong organizational and time management skills.
  • Excellent communication and interpersonal skills.
  • Proficient in Microsoft Office Suite, particularly Excel.
  • Experience with accounting software, such as QuickBooks or Xero, is a plus.

Required Certifications and Experience:

  • Bachelor’s degree in Accounting, Finance, or a related field.
  • At least 1-2 years of experience in an accounting role, preferably within an MSP or similar industry.
  • CPA or working towards CPA certification is highly desirable.

Additional Requirements

  • None required, but CPA or other relevant certifications (e.g., CMA, EA) are a strong advantage.
  • Is a full-time, permanent, and remote position.
  • Must have a reliable power backup.
  • Possess a well-maintained Laptop/Desktop with a minimum of 100 MBPS broadband internet connection

Datto RMM & Network Monitoring

  • Remote (Globally)
  • 8-10 years
  • Flexible - Open to Night, Weekend, Day, and Business Hours (24x7 Operations)
  • Full Time | Permanent | Work from Home

Job Summary:

We are seeking a detail-oriented and proactive IT Systems Engineer with hands-on experience in managing Datto RMM and Auvik platforms. This role is critical to maintaining the health, performance, and security of client environments through proactive monitoring, automation, and incident response. The ideal candidate will be passionate about automation, network visibility, and delivering exceptional service to both internal teams and external clients.

Key Responsibilities:

  • Datto RMM Administration
  • Develop, deploy, and maintain RMM policies, scripts, and automation routines.
  • Monitor alerts and ensure timely resolution or escalation of incidents.
  • Maintain endpoint compliance and patching standards across client environments.
  • Build and maintain automation workflows using PowerShell and other scripting tools.
  • Auvik Network Monitoring.
  • Configure and manage Auvik for real-time network visibility and alerting.
  • Integrate Auvik alerts with Autotask for seamless ticket generation and resolution tracking.
  • Analyze network performance data to identify trends and recommend improvements.
  • Document all automation processes and maintain up-to-date runbooks.
  • Respond to alerts and incidents, performing root cause analysis and resolution.
  • Provide Tier 2/3 support for escalated issues related to RMM or network monitoring.
  • Collaborate with service desk and project teams to identify automation opportunities.
  • Support & Collaboration

Required Technical Experience:

  • 3+ years of experience in IT systems administration or MSP environments.
  • Proficiency with Datto RMM and Auvik platforms.
  • Strong scripting skills (PowerShell preferred).
  • Familiarity with Autotask, IT Glue, and other MSP tools.
  • Solid understanding of network protocols, topology, and troubleshooting.
  • Excellent documentation and communication skills.

Preferred Attributes:

  • Certifications such as CompTIA Network+, Microsoft 365, Auvik certified, or ITIL Foundations.
  • Experience supporting multi-tenant environments and SLA-driven operations.

Additional Requirements

  • Is a full-time, permanent, and remote position.
  • Must have a reliable power backup.
  • Possess a well-maintained Laptop/Desktop with a minimum of 100 MBPS broadband internet connection
Contact us
MokshTech providing MSP outsourcing with dedicated engineers, managed IT support, 24/7 service desk, NOC, and cloud solutions

USA

10330 Grove Row Avenue, Richmond, Texas – 77407

INDIA

#1204, Pushpak Landmark, Nr. Titanium City Center, Anand Nagar Road, Prahlad Nagar. Ahmedabad, Gujarat 380015.

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